Terms & Conditions

You may not authorize others to use your Account, and you may not use your Account for the benefit of others (for example, by using your account to register a Swap for a friend or other third party outside of your immediate household). Except as otherwise expressly provided for herein, you may not assign or otherwise transfer your account to any other person or entity.

1. CREATING AN ACCOUNT

In order to register with the Platform, you must first create an Account by providing the personal information requested (including without limitation first and last name, date of birth, telephone number, and email address). You may only create one Account for your immediate household, and you may choose to treat adult members of your immediate household as authorized users of your Account.

Members must keep their Account information up-to-date at all times. nKoto remote shall under no circumstances be held responsible for information communicated by Members that may be erroneous or fraudulent. Upon registration, you must: (i) be 18 years of age at the time you register your account; (ii) have the legal or contractual right to offer the Residence via the Platform and continue to have that right during your use of the Platform; and (iii) have the authority to enter into a Swap. In addition, a Member Account is for that Member’s sole, personal use, and Accounts may not be created for business or other commercial purposes. nKoto remote reserves the right to refuse (without justification and without recourse or compensation) the registration of any Member Account for any reason, at any time, in its sole and absolute discretion.

Upon registration, Members will select a username and password, which can only be changed at the Member’s request. Each Member is solely responsible for his or her username and password and agrees to keep them confidential and not to disclose them to anyone, in any form, for any reason. Each Member shall be solely responsible for any third-party use of a Member’s username or password and for any actions or statements made through his or her Account by a third party, whether fraudulent or not and shall indemnify nKoto remote against any claim relating thereto. Moreover, nKoto remote shall not be liable for any identity theft of any Member. If a Member has reason to believe that a third party is fraudulently using the Member’s identity or is otherwise using the Member’s account in an unauthorized manner, the Member must immediately inform nKoto remote. In the event of loss or theft of a Member’s username or password, the Member must immediately change his or her username and/or password and the Member shall be solely responsible for any losses relating to such loss or theft.

You agree to only create and/or use one Account. Any exception to this rule must be granted nKoto remote’s prior written approval. Any Accounts created in violation of the foregoing shall be subject to immediate suspension and/or termination.

Members are not and should not be construed as an employee, agent, joint venture, or partner of nKoto remote for any reason, and all Members are acting exclusively on their own behalf and benefit and not those of nKoto remote. nKoto remote does not in any manner control or direct any Member and each Member acknowledges and agrees that he or she has complete discretion on whether to post a Listing or enter into a Swap. If you register your Account using a third-party social networking service, you can disable the connection between your social networking account and nKoto remote by accessing your Account settings.

1. ACCOUNT VERIFICATION

nKoto remote will request verification of each Member’s name and address when the Member creates an Account. All Members must provide proof of address and a form of identification when the Member creates an Account. nKoto remote reserves the right to accept or reject supporting documentation for verification at its sole discretion. When a Member’s address and first and last name have been verified, such Member shall be deemed a “Verified Member” on their profile.

Just because a Member has been verified does not guarantee the accuracy of any content provided by that Member, nor guarantee the accuracy of any Listing. nKoto remote provides no endorsements or assurances regarding Verified Members or their Listings.

1. ANTI-DISCRIMINATION POLICY

nKoto remote is a community dedicated to extending hospitality and warm welcomes to guests from around the world. We work to build the future of travel by celebrating home swap as an authentic, human way to travel.

Above all, nKoto remote is about people. People who believe nKoto remote is the best way to travel, discover the world, and explore its wonders. People who are open to getting to know other travelers and to different perspectives. People who ceaselessly welcome new members, new cultures, and new ways to see and be open to the world.

Discrimination does not have a home on our Platform. nKoto remote is committed to promoting diversity and inclusion within our community, based on trust and respect.

As a company, we remain committed to making travel accessible to all who work remotely, and to making our platform a safe, welcoming place for everyone. To this end, we do not allow unlawful discrimination, or hate speech among members.

The nKoto remote community has hosts and guests across different cities, with a wide range of religions, languages, beliefs, cultures, values, and norms. It is all of our responsibility to ensure that members can find a place where they belong in the nkoto remote community. By signing up for nKoto remote, members agree to welcome guests of all backgrounds, regardless of race, color, ethnicity, religion, national origin, language, sexual orientation, gender identity, marital status, or disability. Members agree to make every effort to be welcoming, accommodating, and inclusive to everyone on our Platform.

nKoto remote reserves the right to suspend or terminate the membership of any Member who demonstrates a pattern of discriminatory behavior that is not aligned with nKoto remote’s core values or is illegal.

Some jurisdictions may have additional legal requirements that expand or limit civil rights protections. Compliance with nkoto remote’s Anti-Discrimination Policy is mandatory and we ask members to contact our Member Support team with any questions or concerns.

1. LISTINGS

Host Members must keep their Listings up-to-date and accurate at all times, including:

• All User Content included in the Listing;
• Description, location, and availability dates;
• Deficiencies, restrictions (including any rules applicable to Guest Members); and
• Any other information requested by a nKoto remote member.

A Residence can only appear on the Account of a single Member, even if several people hold the title to this Residence. Listings may not contain hyperlinks.

Any particular terms or conditions listed in a Member’s Listing cannot conflict with these Terms.

nKoto member reserves the right to request that certain minimum information be included in any Listing and that Listing information be presented in a particular format.

The placement of Listings in nKoto remote search results may vary and depend on a variety of factors relating to the Listing details and the Guest Member’s particular search. nKoto remote makes no guarantees regarding the particular placement of a Member’s Listing in search results.

All Members represent and warrant that the posting of a Member’s Listing and any acceptance of a Swap for a Host Member’s Residence will not breach any agreements such Member has entered into with any condominium association, homeowners’/ tenants’ association, cooperative agreements, or other such agreements, and (i) complies with any laws, including zoning laws, tax requirements, or license or permit requirements, or any other laws, rules or regulations applicable to the Residence or Listing. All Host Members are responsible for their own acts or omissions or those of any persons present at the Residence, besides the Guest Member and his or her invitees.

1. CLOSING AN ACCOUNT

Accounts Closed by nKoto remote

If a Member acts in violation of these Terms or any other rules or regulations issued by nKoto remote or exhibits any conduct contrary to our rules of good conduct, values, or ethics, or breaks any law, rule, regulation, or any other legal order issued by a governing jurisdiction, nKoto remote reserves the right, without justification and without compensation, to:

• Not approve of member profile after submission
• limit that Member’s access to the Platform;
• remove any User Content hosted on the Platform; or
• close an Account.

The following behaviors are strictly prohibited and may result in Account closure. This list is not all-encompassing and nKoto remote retains the right to remove, without warning or other notification, any User Content that is not compatible with the rules or guidelines of the Platform and/or that would undermine the security of the platform or other Members.

• Creating more than one account for a single residence is not allowed.
• Do not post false or misleading content on the platform.
• Using fake accounts is prohibited.
• You may not violate the rights of third parties, including their intellectual property rights.
• Discrimination against other members or third parties is prohibited.
• You may not pretend to be someone else or misrepresent your affiliation with anyone.
• Spamming or sending unsolicited commercial messages is not allowed.
• You may not use the platform to divert members from the platform or follow members on social networks for commercial purposes.
• Uploading or transmitting harmful software/viruses is not allowed.
• Interfering with other members’ accounts is not allowed.
• Using automated tools to collect platform content is prohibited.
• You may not collect or use others’ information without their consent.
• Circumventing measures that restrict platform access are not allowed.
• Including hyperlinks in a listing is not allowed outside.
• Renting out properties or soliciting property rentals is not allowed.
• You may not exchange a listed residence outside of the platform.
• Misappropriating listed residences is prohibited.
• Organizing fake exchanges
• Advertising or soliciting unrelated products or services is not allowed.
• Posting on the Platform or otherwise distributing to other Members, or nKoto remote, any defamatory, violent, abusive, harassing, obscene, threatening, sexist, pornographic, racist, homophobic, discriminatory, otherwise illegal, or, more generally, controversial material or content;

• Uploading or transmitting any files that contain viruses, corrupted files, Trojan horses, malicious code, spyware, or any other software or programs that may harm the Platform or other Members’ or third parties’ computers, property, or other rights;
• Posting or distributing, in any form whatsoever, information or content that has the effect of diminishing, disorganizing, or preventing the provision of the Services or interfering with the proper functioning of the Platform;
• Interfering with another Member’s Account;
• Using robots, spiders, scrapers or other means used to access the Platform and collect the Platform’s content for any purpose whatsoever;
• Collecting or otherwise obtaining  or using any information about others, including e-mail addresses, without consent;
• Circumvent measures intended to prevent or restrict access to the Platform;
• Including hyperlinks in a listing;
• Collecting or providing information on Members’ vacation periods with an aim to encourage burglary of Members’ Residences;

nKoto remote may close the Member’s Account without warning or formal notice. By closing an Account for a breach of these Terms, nKoto remote does not waive its right to any damages it may otherwise claim related to such breach.

Closure of a Member’s Account following a violation of these Terms will result in the termination of the Member’s current subscription, if any, without entitlement to any refund, even partial.

nKoto remote reserves the right to sign out, terminate, delete, or purge your Account, any related Listings, and any related information from the Platform and our servers if you have not signed in to the Platform for a particular period of time, as determined by us, in our sole discretion.

The Member will be informed by email or by notice through the Account of the closure of their Account.

Closing an Account at a Member’s Request

Members of the Platform may, at any time and for any reason, terminate their registration on the Platform by requesting the closure of their Account with nKoto remote, at no cost other than those related to the transmission of their request. To cancel an Account, a Member must send an e-mail to: nkotoremote@gmail.com providing the following information:

Full Name

The email address that your account has been created with

Date of payment

What you will be reimbursed for

Members may cancel their Accounts for any reason within fourteen (14) days from the start of their subscription, provided that no Swaps have been scheduled for such Members. The Member has a period of fourteen (14) calendar days from the first payment.

This request shall become effective one working day following receipt by nKoto remote of the request to close the Account between Monday to Friday and all future Swaps shall be canceled; however, if a Swap is in progress on the date of the request, the Account will not be closed until after the Swap and any related transactions are completed. nKoto remote will confirm cancellation by sending an email to the former Member at his or her email address.

A Member’s request to close an Account will not result in any refund, even partial, of any amounts paid relating to such Account.

Upon closure of a Member Account and/ or any other termination of these Terms, the clauses of these Terms that reasonably should survive termination shall remain in effect.