Swapping on nKoto remote is straightforward and flexible. You can either arrange a direct swap, where you and another member stay in each other’s homes simultaneously, or an indirect swap, where another member stays at your place in exchange for your future stay. The key is to communicate clearly with your swap partner to coordinate dates, preferences, and any specific needs.

This is something you’ll need to arrange with your swap partner. Some members are happy to take care of plants or pets as part of the exchange, while others may prefer not to. It’s best to clearly outline any responsibilities and expectations in your initial discussions, ensuring everyone is on the same page. On your profile page, ensure that you have noted that you have pets.

You don’t need to own your home to participate in house swapping, but you should have the right to allow someone else to stay there. If you’re renting, it’s important to check your lease agreement and possibly get your landlord’s approval before arranging a swap. We encourage transparency to avoid any complications.

Bringing pets depends on the specific rules set by the host. Some members welcome pets, while others may have restrictions due to allergies or personal preferences. Always check the listing details for pet policies, and if in doubt, reach out to the host directly to discuss your pet’s needs and ensure their stay will be as comfortable as yours.

We recommend that each party has a video chat before a swap where you can do a virtual walk through the other’s home. If you arrive at a property and find that it doesn’t match the description or photos provided, we encourage you to first communicate directly with the host to resolve the issue. 

If the problem persists or is severe, you can reach out to nKoto remote’s support team for assistance. We take these matters seriously and will work with both parties to find a satisfactory solution.

We encourage all members to treat each other’s homes with respect. We recommend discussing potential issues with your guest beforehand and ensuring that your home insurance covers home-swapping scenarios. However, accidents can happen. In the unlikely event that your property is damaged, document the damage and contact us immediately. Our team will work with you to make things right.

We highly recommend that all members have a homeowners insurance policy for coverage\. We’re happy to share recommendations if you’re uncovered. 

We strongly advise that all communication and swap arrangements be made through our app. This ensures that both parties are protected under our terms of service, and it allows us to provide support if needed. If someone contacts you outside the app, politely suggest continuing the discussion within the platform.

No, you are under no obligation to agree to a swap. If a proposed swap doesn’t fit your schedule or preferences, it’s perfectly okay to decline. We encourage members to communicate openly and honestly about their needs and to only commit to swaps that they feel comfortable with.

While not required, some members find it helpful to create a simple agreement that outlines the terms of the swap, including dates, responsibilities, and any specific arrangements. This can help prevent misunderstandings and provide a clear reference if any issues arise. 

We believe that home swapping is based on respect and trust. Each guest and host should communicate fully and express expectations and limitations.  However, we can understand how it can be nerve wracking to leave your home with complete strangers especially when you are just starting off. In these cases, you can draft a home swap agreement template. 

Your swap partner is expected to take care of your home as if it were their own. This includes respecting your belongings, keeping the place clean, and following any specific instructions you’ve provided (such as watering plants or feeding pets, if previously agreed upon). To ensure peace of mind, it’s helpful to have a conversation about expectations before the swap. 

If you encounter any issues during your stay, the first step is to contact the host directly to discuss the problem. Most hosts will be eager to help resolve any issues quickly. If the situation cannot be resolved, or if it’s an emergency, you can contact our support team for further assistance.